Contact us

When contacting us, you will be supported by one of the team who actually build our products, not a customer service agent. As a lot of concentration is required to ensure that every termination is perfect, we prefer text, as opposed to stopping mid way through a connection for calls. We are always very happy to call you back.

Whilst we list over 400 different products, as each one is hand made to order, we are always very happy to create custom items. With a huge stock of connectors from around the world, it’s rare that we can’t make a custom item with a timely dispatch.

Live Chat

Please click the 'Chat with us' icon at the bottom right of the screen to chat with us live via text message. The service also provides an automated order status enquiry function. We aim to be online to answer requests to message Monday - Friday 08:00 - 23:00, and Weekends/Bank Holidays 09:00 - 23:00. 

Email or Contact Form

Alternatively you can email us at info@toughleads.co.uk or complete this handy form and we'll email you right back, normally within 1-2 hours, up to 23:00 7 days a week.

Urgent Enquiries

For urgent enquiries if you don't receive a response from the 'Chat with us' button, please text or WhatsApp 07484 788173.