Customer feedback

As a small family business, our success rests on providing the very best quality products, together with great customer service. We take care to ensure that every customer receives the level of service that we would wish to receive ourselves.

Despite the utmost care, very occasionally issues can occur. Please visit our Advice and Support page in the first instance, or contact us.


We've recently moved to the independent review site Trustpilot and are really pleased to have already achieved a 4.7 out of 5 rating. If you haven't received an automated feedback email, reviews can be left here.



We previously used the Feefo platform, maintaining a 5/5 rating for both customer experience and products from 236 reviews.

Email Feedback

It's always lovely when customers contact us directly via email with feedback, with a summary of comments below:

Great company, I have ordered from them a few times now and will certainly be ordering again. The quality is second to none and the delivery is as promised. If you’re looking for a supplier of quality components, you’ve found the right one with Tough Leads!

The service given is top rate, very good customer relations and speedy delivery as promised. I will make purchases in the future and highly recommend Tough Leads for their products and services.

Excellent service and top quality product. As soon as you feel the quality of the cable you know that you have made the right decision. Being someone who does not trust cheaply made cables, I am always looking for products that I can trust. This cable and construction I trust. Highly recommended.

Really good customer service. Easy website, goods arrived quicker than stated.

Communication great. Reassured me the cable I was buying was right for my car. Absolute life saver! I can now charge my car at my daughter's house and not have to spend time looking for rapid chargers in the area which are nearly always out of action anyway! Saves me an hour on my journey home as I no longer have to stop halfway to charge the car! Really happy!

Clear guidance on the website. Quick delivery. And EV car charging problems solved.

Exactly what I wanted at a price I wanted, quick delivery. Couldn't ask for more!

Fabulous service; products well described, very intuitive ordering, great price and a top quality product with fast delivery. Perfect.

They spent some time patiently advising me what kind of extension flex I'd need for my electric car, they checked with me when I'd like it to be delivered, and it came when they said it would. Can't fault them.

Excellent, great customer service and quick response. The quality of the leads is also excellent and came fully tested (with appropriate labels) which not all places do. I will not hesitate to use Tough Leads again and will be recommending them to others, so glad I found them.

Excellent product quality and customer service. Good communications, I shall be ordering more extension leads, now that I have experienced the quality of the product.