Customer feedback

As a small family business, our success rests on providing the very best quality leads, together with exceptional customer service. We take care to ensure that every customer receives the level of service that we would wish to receive ourselves. Up to around 23:00, we will always swiftly reply to email enquiries, 7 days a week. We're very proud of our 5/5 rating on independent feedback site feefo, for both customer experience and products. We also maintain a 100% positive feedback rating (with over 400 sales) for our eBay store.

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Great company, I have ordered from them a few times now and will certainly be ordering again. The quality is second to none and the delivery is as promised. If you’re looking for a supplier of quality components, you’ve found the right one with Tough Leads!

The service given is top rate, very good customer relations and speedy delivery as promised. I will make purchases in the future and highly recommend Tough Leads for their products and services.

Really good customer service. Easy website, goods arrived quicker than stated.

Communication great. Reassured me the cable I was buying was right for my car. Absolute life saver! I can now charge my car at my daughter's house and not have to spend time looking for rapid chargers in the area which are nearly always out of action anyway! Saves me an hour on my journey home as I no longer have to stop halfway to charge the car! Really happy!

Clear guidance on the website. Quick delivery. And EV car charging problems solved.

Exactly what I wanted at a price I wanted, quick delivery. Couldn't ask for more!

Fabulous service; products well described, very intuitive ordering, great price and a top quality product with fast delivery. Perfect.

They spent some time patiently advising me what kind of extension flex I'd need for my electric car, they checked with me when I'd like it to be delivered, and it came when they said it would. Can't fault them.

Excellent, great customer service and quick response. The quality of the leads is also excellent and came fully tested (with appropriate labels) which not all places do. I will not hesitate to use Tough Leads again and will be recommending them to others, so glad I found them.

Excellent product quality and customer service. Good communications, I shall be ordering more extension leads, now that I have experienced the quality of the product.

High quality lead, tough, completely waterproof, very reasonable price. Fast shipping, great service, highly recommended.