Delivery & Refunds

Dispatch Times

Whilst we aim to dispatch your order as soon as humanly possible, with many items being assembled to order, this may take a couple of days. We update our predicted dispatch times for 97% of orders on a weekly basis:

  • 1-2 days - Replacement RCDs, travel adaptors and plug testers 
  • 1-2 days - Special delivery items (excluding workshop controls)
  • 3-4 days - Extension leads, adaptors, meters, basic foot switches, NVRs and time switches
  • 7-10 days - Workshop controls including heavy duty foot switches and remote controls

If your order is urgent, please do contact us and we'll do our best to prioritise it.

Packaging

Providing leads to support EV owners continues to remain a large part of our business. As a company promoting greener travel, we take our environmental responsibilities seriously. Wherever possible we re-use boxes either from our own parts orders, or from local businesses. This helps save tens of thousands of new boxes being used each year. Given that all of our leads are by their very nature 'tough' we aim to use minimum packaging, all of which is reused from our parts orders.

Collection

Customers are very welcome to collect orders by prior arrangement from our workshop - there is a collection option available at the checkout.

Delivery Options

United Kingdom

Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. We think that postage based on weight is a fairer way than adding a cost to each item and then offering 'free' postage, and ensures that customers pay only the minimum to cover postage costs. 

Please note that as Royal Mail First and Second Class postage are not tracked services, we will not be able to provide information on their location or ETA. If you require a tracked service, please select either Royal Mail Special Delivery or DHL.

Order Total Order Price Delivery
Up to 2kg

Royal Mail Second Class

Royal Mail First Class

Royal Mail Special Delivery next day

£2.99

£3.99

£10.99

0kg - 31kg DHL £6.99
Over 31kg DHL £14.99

 

Malta, Guernsey, Isla of Man, UAE

Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. Customers are responsible for any customs, import and admin charges applied to parcels sent to Ireland.

Ireland

Unfortunately post-Brexit the cost of sending orders to Ireland has increased significantly. To ensure that the total cost is entirely up front at the time of ordering, the total cost of the courier, local VAT and the carriers charge for processing the import are provided at the checkout. For this reason, postage to Ireland is calculated on total price, as opposed to weight. The prices used are based on those provided by Parcel2Go; we do not profit from postage and absorb the time taken to fill in the customs paperwork. If your order is for more than £200, please email us so that we can discuss the options and calculate the total cost.

Europe

Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. Post-Brexit we are finding that parcels are taking longer to arrive due to the customs process. The buyer is responsible for any VAT, customs or import charges. Please see the Royal Mail and EU guides for further information 

Rest of the World

We would be delighted to post your items to anywhere in the world. As prices vary considerably between counties, an automated option is not available at the checkout. Please email us before placing your order, so that we can find the best priced courier service. Customers are responsible for any customs, import and admin charges applied to parcels sent to Ireland.

Refunds

Unwanted Items

If you change your mind, we are happy to accept the return of fully working items within 31 days, unused and undamaged. The buyer is responsible for the cost of the return postage and a full refund minus the cost of the original postage will be issued on receipt. Customer items (defined as any item not listed on the website) are excluded. For orders of more than 5 items, a 10% restocking charge will be applied.

Faulty Items

It's exceptionally rare that a fault occurs with any of our products, as we only use high quality components and thoroughly test each item before dispatch. If you are having difficulty with your item, please first refer to the advice and support page for answers to the most common questions.

Should a fault occur, please email us and we will do everything we can to resolve the issue remotely. If this does not possible, we will pay the return postage of the original item and either arrange for an immediate replacement or for it to be repaired and returned. Alternately, a full refund can be issued on receipt, subject to a fault being confirmed. For new orders, the initial postage will be refunded if a fault is confirmed.