Delivery & Returns
Dispatch Times
We aim to dispatch all orders within 2-3 working days, although larger orders of 10+ items may take longer. If your order is urgent or has a specific arrival time requirement, please do contact us and we'll do our best to prioritise it.
Packaging
Providing leads to support EV owners remains a large part of our business. As a company promoting greener travel, we take our environmental responsibilities seriously. Wherever possible we re-use boxes either from our own parts orders, or from local businesses. This helps save tens of thousands of new boxes being used each year. Given that all of our leads are by their very nature 'tough' we aim to use minimum packaging, all of which is reused.
Collection
Customers are very welcome to collect orders by prior arrangement from our workshop - there is a collection option available at the checkout.
Delivery Options
United Kingdom
Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. We think that postage based on weight is a fairer way than adding a cost to each item and then offering 'free' postage. It also ensures that customers pay only the minimum to cover postage costs.
Please note that as Royal Mail First and Second Class postage are not tracked services, we will not be able to provide information on their location or ETA. If you require a tracked service, please select either Royal Mail Special Delivery or DHL.
| Weight | Total Order Price | Delivery |
| up to 50g | Royal Mail Large Letter First Class - Non-tracked service (1-2 working days from dispatch) | £1.99 |
| Up to 2kg |
Royal Mail Second Class - Non-tracked service (2-3 working days from dispatch) Royal Mail First Class - Non-tracked service (1-2 working days from dispatch) |
£2.99 £3.99
|
|
0kg - 0.5kg 0kg - 1kg 1.01kg - 2kg |
Royal Mail Special Delivery tracked next day (Delivered by 13:00 the next working day from dispatch*) |
£8.49 £9.49 £11.99 |
| 0kg - 32kg | DHL - Tracked service with an email/text** with updates (Next working day from dispatch) | £6.99 |
| Over 32kg | DHL - Tracked service with an email/text** with updates (Next working day from dispatch) | £14.99 |
*Special Delivery within the UK mainland may be delivered on a Saturday, but it is not guaranteed. For Sark and Hern Royal Mail class it as delivery within 2 working days by 17:30, with no Saturday delivery. Alderney is the next working day by 17:30.
** Updates provided where an email or phone number is entered at the checkout.
Customs Charges for International Orders
All orders outside of the UK are sent using a Delivery Duties Unpaid (DDU) service. Fees vary by country and are based on the declared value of the parcel. The buyer (importer) is responsible for any fees, taxes or duty that may accrue on the parcel/s when it passes through local customs in order to receive the order; these have not been included in the checkout price.
Ireland
Postage is calculated at the checkout using the exact weight of each item. UK VAT is not added to the order, with the buyer responsible for paying local VAT and any customs fees.
| Weight | Total Order Price | Delivery |
| up to 60g |
Large Letter - Non-tracked service (3-4 working days from dispatch) |
£3.99 |
| 1 to 500g | Royal Mail Small Parcel - Tracked (3-4 working days from dispatch) | £8.99 |
| 501g to 2kg | Royal Mail Small Parcel - Tracked (3-4 working days from dispatch) | £9.99 |
| 2kg to 4kg |
Royal Mail Small Parcel - Tracked (3-4 working days from dispatch) |
£11.15 |
| 0kg - 31kg | Courier - Tracked (3-4 working days from dispatch) | £14.49 |
Jersey, Guernsey and the Isle of Man
Postage is calculated at the checkout using the exact weight of each item, with the benefit of standard UK rate Royal Mail postage options. Please note that Special Delivery for Jersey is classed by Royal Mail as delivery within 2 working days by 17:30 with no Saturday delivery. UK VAT is not added to the order.
Europe
Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. Post-Brexit we are finding that parcels are taking longer to arrive due to the customs process. The buyer is responsible for any VAT, customs or import charges. Please see the Royal Mail and EU guides for further information
Rest of the World
Our store has been set up to enable customers from 146 countries to place orders with automatically applied postage rates, up to a maximum order weight of 10kg. For orders above 10kg, or those being delivered to the small number of countries where shipping is not automatically calculated please email us before placing your order, so that we can find the best priced courier service.
The buyer is responsible for any VAT, customs or import charges.
Returns and Refunds
All items are fully tested prior to dispatch. In the case of an apparent issue, please follow our guide in the first instance and then contact us. We will do our best resolve the issue.
If an item is faulty (we've not yet had one, but just in case!) or the wrong item has been supplied, we will pay for the return postage. For all other reasons, the buyer is responsible for the cost of postage.
Where an item is faulty, a full refund including postage will be provided. For all other return reasons, the item will be refunded, excluding the cost of the initial postage e.g. buyer changes their mind. Items that are not listed on the website and are custom made to order, are excluded from the returns position above.