Delivery & Refunds

Dispatch Times

Due to an unprecedented number of orders, the dispatch time is currently running at 5 working days for extension leads. Ready made items such as replacement RCDs will continue to be dispatched in 1-2 working days. If your order is urgent, please contact us and we will do our best to prioritise it.

United Kingdom

Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. We think that postage based on weight is a fairer way than adding a cost to each item and then offering 'free' postage, and ensures that customers pay only the minimum to cover postage costs. 

Please note that as Royal Mail First and Second Class postage are not tracked services, we will not be able to provide information on their location or ETA. If you require a tracked service, please select either Royal Mail Special Delivery or DHL.

Order Total Order Price Delivery
Up to 1kg

Royal Mail Second Class

Royal Mail First Class

Royal Mail Special Delivery by 13:00 next day*

£3.20

£3.85

£8.95

1.01kg to 2kg

Royal Mail Second Class

Royal Mail First Class

Royal Mail Special Delivery by 13:00 next day*

£3.20

£5.57

£11.15

2.01 - 31kg DHL £6.99
Over 31kg DHL £14.99

* From 24/12/2020 whilst Royal Mail aim to deliver Special Delivery packages before 13:00, they only guarantee delivery by 16:00.

Europe including Ireland

Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. Post-Brexit we are finding that parcels are taking longer to arrive due to the customs process. The buyer is responsible for any VAT, customs or import charges. Please see the Royal Mail and EU guides for further information 

Rest of the world

We would be delighted to post your items to anywhere in the world. As prices vary considerably between counties, please email us before placing your order, so that we can find the best priced courier service.

Refunds

It's exceptionally rare that a fault occurs with any of our products, as we only use high quality components and thoroughly test each item before dispatch. Should it occur, please email us and we will pay for the return postage of the original item and either arrange for an immediate replacement to be sent or provide a full refund on receipt.

Custom made items are exempt from the UK requirement to provide a refund on return. However, as we are nice people, if items are returned within 31 days, unused and undamaged, then we will issue a refund for the item. The buyer is responsible for the cost of the return postage and a full refund minus the cost of the original postage will be issued on receipt. For orders of more than 5 items, a 10% restocking charge will be applied.